How to make a report?

Please note: Recent changes to the online system, ChildStory, mean all mandatory reporters can now report urgent and non-urgent matters online via eReporting.

If you are a mandatory reporter, you can make  suspected risk of significant harm reports to the Child Protection Helpline either by using eReporting or by contacting the Helpline via phone on 132 111.

If you are a mandatory reporter employed in a government agency that has a Child Wellbeing Unit (CWU) – you can call your CWU for help in identifying whether a case meets the statutory threshold of risk of significant harm.

If you are a mandatory reporter employed by a non-government organisation or a government agency without a CWU – you can report matters, where you believe a child is at risk of significant harm, to the Child Protection Helpline. You are encouraged to use the Mandatory Reporter Guide before making a report to the Helpline.

Helpline eReporting

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eReporting is an internet-based system used to make child protection reports to Family and Community Services if you have current concerns about the safety, welfare or wellbeing of a child or young person.

eReports are delivered securely and automatically to the Child Protection Helpline for assessment.

eReporting is only available for mandatory reporters at this stage.

eReporting system requirements

The minimum Adobe Reader version required to use the eReport form is v8.0 however the preferred version for ideal user experience is the latest Adobe Reader release. If you would like to update your version of Adobe Reader, or don’t already have Adobe installed, the latest version of Adobe Reader can be downloaded free.

If you experience any technical difficulties with the eReporting system, please call the eReporting IT Support Desk on 1300 760 641 .

To report suspected child abuse or neglect, call the Child Protection Helpline on 132 111 (24 hours/7 days)