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FACS and service providers are likely to experience occasional conflict as a normal part of working together, collaborating and playing different but complementary roles. Conflict may occur in part due to access to resources, different expectations in relation to service delivery or poor role clarity.
How conflicts are handled, not the fact that they happen, determines whether they are constructive or unhelpful. Being able to express conflict in a professional relationship and between agencies is a sign of a mature and resilient service system.
FACS districts and service providers use existing conflict resolution procedures that aim to:
- resolve problems at a district level in the first instance, and
- strengthen the capacity of the service system to achieve better outcomes for children, their parents and family/kin.
Some districts will develop new conflict resolution procedures and protocols during transitional arrangements.
FACS Central Office is reviewing the statewide external engagement framework. Once finalised this will provide a mechanism for FACS and service providers to escalate systemic issues (including policy amendments) for discussion and resolution.