Transition projects

The Transition Program Office (TPO) is implementing a number of key projects to support the transition of out-of-home care (OOHC) services from the NSW Government to the non-government sector across NSW.

Aboriginal capacity building
AbSec is leading the Aboriginal capacity building project for the transition. The project will support the growth and development of accredited community-controlled Aboriginal OOHC providers across NSW.

Carer authorisation
Currently, the authorisation of Community Services foster care applications is managed through the Carerlink e-recruitment system. The transition will require development of capacity in the non-government sector in the area of carer recruitment and authorisation. As the non-government sector grows, Community Services will review the role and requirements of the Carerlink system.

Carer recruitment
Until June 2014, ACWA is leading a statewide foster care recruitment campaign to complement individual agencies' recruitment. ACWA has identified a range of potential areas of activity, including development of a Recruitment and Retention Framework, upgrading the Fostering NSW carer recruitment website and updates of processes for the Fostering NSW call centre (1800 2 FOSTER).

Managing Critical Incidents in Care OOHC NGO Forum
On the 20 and 21 April 2015, the Department of Family and Community Services (FACS) held a state-wide practice forum on Managing Critical Incidents in OOHC NGO. The forum provided a platform for government and NGO leaders to engage in workshops and presentations on improving systems and responses to critical incidents in OOHC NGOs.

Referral Management System
The Referral Management System (RMS) is a new online system to strengthen transparency, reliability and responsiveness for ‘real-time’ placement referrals to all NGOs. The RMS is currently being trialled prior to its statewide implementation in early 2013.

Workforce strategy

The TPO has developed a draft workforce strategy that will support the successful transition of OOHC to a sustainable non-government sector and ensure NSW has a sustainable, well-resourced child protection system.


To report suspected child abuse or neglect, call the Child Protection Helpline on 132 111 (24 hours/7 days)