Non-government agencies

Aboriginal capacity building
AbSec staff within the Transition Program Office are leading the Aboriginal NGO capacity building project, which supports the growth and development of accredited Aboriginal OOHC providers to achieve this important transition principle.


All agencies providing OOHC services in NSW are accredited and monitored by the NSW Children’s Guardian. Under this accreditation, agencies are contractually obligated to comply with NSW legislation and standards of OOHC.

Culturally and linguistically diverse (CALD) OOHC tools and resources
Community Services has put together some basic resources to provide information, advice and tools to assist OOHC providers to accurately identify the needs and supports required by refugee and migrant children, young people and families in OOHC.

Interagency MOUs
Memoranda of Understanding (MOUs) have been established to provide a framework to support children and young people in care to access the best possible services via collaboration between government and non-government agencies.

OOHC contracts
In 2012, the Minister for Family & Community Services announced 38 community organisations had been awarded funding to provide OOHC services in NSW over the next four years. Up to $123 million in funding over four years will be provided to these agencies. This covers 3,145 placements for up to 6,800 children.

Out-of-home care (OOHC) Fundamentals Training
The OOHC Fundamentals: Legislation online learning package is for non-government caseworkers new to OOHC. The online learning package identifies and explains sections in the Children and Young Persons (Care and Protection) Act 1998 that relate specifically to the provision of OOHC services in NSW. There are three self-paced modules that include case studies which provide examples of best practice.

For more information, please contact Joanne Cowell at

Policies, procedures and tools
Out-of-home care transition-related policies and procedures can be found in the Policies, Procedures and Tools section.

Restoration Support Payment: Stage One – Hunter Central Coast
OOHC agencies in the former Community Services Hunter Central Coast region (now part of the Central Coast and Hunter New England Districts) are now able to apply for a Restoration Support Payment to assist with restoration.

Transfer process The Transition Program Office has developed procedural guidelines that set out clear, concise transition phases for agencies, Community Services and carers. These are to facilitate consistent implementation across NSW. A flowchart mapping the process is also available.

To report suspected child abuse or neglect, call the Child Protection Helpline on 132 111 (24 hours/7 days)