Domestic Violence Line

If you or someone you know is experiencing domestic violence, you can ring the Domestic Violence Line for help on 1800 656 463.

The Domestic Violence Line is a statewide free-call number and is available 24 hours, seven days a week.

Trained caseworkers

The Domestic Violence Line provides telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.

Trained female caseworkers are sensitive to the needs of people who have experienced domestic violence.

Domestic Violence Line staff are aware of the special needs of Aboriginal women and women from other cultures, as well as those living in rural and remote areas.

Interpreters and TTY can be arranged where necessary to ensure that all people, regardless of their language or disability can use the service.

The service has an extensive list of contacts, people and services across NSW who can help.

Refuge referrals

The Domestic Violence Line makes referrals to women's refuges and explains what they are and what they do.

It also makes referrals to family support services, counselling, the police and courts, lawyers and hospitals. It helps with transport, emergency accommodation and other relevant support.

AVOs

Caseworkers can explain what an Apprehended Violence Order (AVO) is and how to obtain one. Police intervention can be arranged where appropriate and assistance can be provided to transport women and children to a safe place.

Other support, information and counselling on domestic violence

If you are experiencing domestic violence, or know someone who is, there are many organisations who can help. Here are some useful links and helplines:

  • Rape Crisis Centre/Sexual Assault Hotline – 02 9819 6565 or 1800 424 017
  • 1800RESPECT – A national Line which can support victims of trauma
  • Women’s Legal Services NSW – Domestic Violence Advocacy Service (DVAS) – 1800 810 784 or 02 8745 6999
  • Immigrant Women’s Speakout Association of NSW – 02 9635 8022
  • RSPCA Safe Pets Program – 02 9770 7555
    The RSPCA Safe Beds for Pets program provides temporary housing for pets of people who are seeking refuge from domestic violence
  • Domestic violence at work – provides information and support to working women experiencing domestic violence on how to stay safe at work
  • Victims Access Line – 1800 633 063
    Provides confidential support, referral and information for victims of crime
  • Another Closet – services and Information on violence in gay and lesbian relationships
  • Mensline – a 24 hour service for men which has counsellors who are trained in dealing with male victims of domestic violence
  • Women’s Domestic Violence Court Advocacy Program – 1300 888 529
    The Women’s Domestic Violence Court Advocacy Services (WDVCASs) provide court support, advocacy, referrals and information. Some WDVCAS have specialist workers to help Aboriginal women, or women from culturally and linguistically diverse backgrounds
  • See support & counselling numbers for more services.

To report suspected child abuse or neglect, call the Child Protection Helpline on 132 111 (24 hours/7 days)