The Mandatory Reporter Guide

The NSW Mandatory Reporter Guide (MRG) is a Structured Decision Making (®SDM) tool intended to complement mandatory reporters' professional judgment and critical thinking.

The MRG supports mandatory reporters in NSW to:

  • determine whether a report to the Child Protection Helpline is needed for concerns about possible abuse or neglect of a child or young person; and
  • identify alternative supports for vulnerable children, young people and their families.

The MRG does not prevent mandatory reporters from taking any course of action they believe is appropriate or from continuing to support or respond to the needs of the child or young person who is the subject of the report in the course of their work (s.29A of the Care Act). 

The MRG incorporates proven design principles that help focus on the most critical pieces of information for the decision at hand through a set of ‘decision trees’ and definitions. It works by posing specific questions in each decision tree that help mandatory reporters work systematically through the issues relating to their concerns about a child or young person. At the end of each decision tree process, a decision report guides mandatory reporters as to what action to take.

To report suspected child abuse or neglect, call the Child Protection Helpline on 132 111 (24 hours/7 days)