case management
Case management aims to strengthen outcomes for both families and children and young people through integrated and coordinated service delivery.
Agencies providing out-of-home care services undertake a range of responsibilities and make various decisions depending on the level of case management they assume.
See the case management policy for more information.
service provision guidelines
Also refer to the service provision guidelines, which provide information about the core policy and operational framework for delivering out-of-home care and family preservation services.
The guidelines are a companion resource to be used alongside an agency’s own policies and procedures.
case management transfer tools
- case management transfer flowchart
- case management transfer referral letter from Community Services to NGO
- template - case plan
- template - case management transfer meeting agenda
- template - case management transfer meeting minutes
- case management transfer confirmation letter
- notification of case management transfer to NGO
- notification of transfer of financial responsibility
- financial responsibilities, case management practice and extraordinary costs
To report suspected child abuse or neglect, call the Child Protection Helpline on 132 111 (24 hours/7 days)