NGO training program

As a result of the changes to the child protection system following the implementation of Keep Them Safe, the NGO training program is focused on delivering child protection training to support NGOs.

To increase the knowledge and skills of NGO staff, we are offering free training in child protection and case management for any organisation receiving funding from Community Services. There are four courses currently available (see below).

Also see how to enrol, course attendance policy and current training calendar.

These courses are available exclusively to employees of programs and organisations funded directly by Community Services. They are free of charge.

Course description

Identify & respond to children & young people at risk of harm

This is a two-day fundamental child protection course for staff who work with families, children, or youth and wish to update their knowledge and learn about the new child protection system.  It includes information on Keep Them Safe and new reporting thresholds, the responsibilities of NGOs, use of the Mandatory Reporting Guide and identifying risk of significant harm.

Note: Because this is a nationally recognised course, all participants must attend both full days. If this is a mandatory requirement for your role, please see FAQ sheet for more information.

Child protection dynamics

Child protection dynamics is a three-day advanced child protection course, suitable for staff with child protection experience. It provides participants with the theoretical perspectives about abuse and neglect that underpin best practice child protection intervention, and is integrated with knowledge about child development and indicators and effects of abuse, to enable participants to maximise positive outcomes for children, young people and carers.

It is expected that participants will have completed the “Identifying and Responding to Risk of Harm” training course or possess equivalent prior knowledge in the area of child protection. This pre-requisite should be included in all material advertising this course. This course does not focus on mandatory reporting requirements.

Case management part 1: an introduction

The case management course is designed for NGO staff members who provide case management support to clients. No prior knowledge or experience is required to take this course and it will give staff the skills, knowledge and values to provide case management support services within an agency or interagency context.

Case management part 2: building practice

This one-day course is aimed at enhancing skills and processes that support case management when working with clients presenting with complex issues such as domestic violence, mental health, substance abuse issues, dual diagnosis and child protection issues. Whilst exploring case management in a context of working with complex issues, the focus of this course is on building practice through an exploration of solutions and strategies that support a best practice, client centred approach to our work.  

Key areas explored throughout the course include trauma informed care, engagement and assessment, multidisciplinary approach to case management and supervision.  

You must have completed Case Management: an Introduction (or equivalent) to be eligible to attend this course.

Important Note:
The “Case Management: Building Practice*” training listed above is the new name for our previously known “Case Management: Working with Clients with Complex Needs” training. The name has been changed to alleviate any confusion with other registered training organisations (RTOs) who offer a similar training name, where different curriculum is presented. If you have completed “Case Management: Working with Clients with Complex Needs” previously with us, there is no need to attend this Part 2 training.

To report suspected child abuse or neglect, call the Child Protection Helpline on 132 111 (24 hours/7 days)