NGO training program

The NGO training program aims to increase the knowledge and skills of non-government organisations in the realm of child protection and case management.

Training is provided to NGO partners receiving funding from Community Services in provision of a number of services & support for children and families. There are four courses currently available (see below).

Also see how to enrol, and course attendance policy.

These courses are available exclusively to employees of programs and organisations funded directly by Community Services. They are free of charge.

Course descriptions

Child Protection (part 1):

Identify & respond to children & young people at risk of harm

This is a two-day fundamental child protection course for staff that work with families, children, or youth and wish to update their knowledge and learn about the new child protection system.  It includes information on Keep Them Safe and new reporting thresholds, the responsibilities of NGOs, use of the Mandatory Reporting Guide and identifying risk of significant harm. The outcomes expected from completion of this course include: 1) Implementation of work practices which support the protection of children and young people; 2) Reporting indications of possible risk of harm; and 3) Applying ethical and nurturing practices in working with children and young people.

Note: Because this is a nationally recognised course, all participants must attend both full days. If this is a mandatory requirement for your role, please see FAQ sheet PDF, 80.88 KB for more information.

Child Protection (part 1):

Child Protection Dynamics

Child Protection Dynamics is a three-day advanced child protection course, suitable for staff with child protection experience. It provides participants with the theoretical perspectives about abuse and neglect that underpin best practice child protection intervention, and is integrated with knowledge about child development and indicators and effects of abuse, to enable participants to maximise positive outcomes for children, young people and carers.

Pre-requisite: It is expected that participants will have completed the Child Protection (Part 1) course or possess equivalent prior knowledge in the area of child protection. This pre-requisite should be included in all material advertising this course. This course does not focus on mandatory reporting requirements.

Case Management (part 1):

An Introduction

The case management course is designed for NGO staff that provide case management support to clients. No prior knowledge or experience is required to take this course and it will give staff the skills, knowledge and values to provide case management support services within an agency or interagency context.

Case Management (part 2):

Building Practice

This one-day course aims to build practice across the NGO sector when working with clients through case management. It addresses a range of issues that may confront case workers and case managers in their delivery of case management services to clients with a range of complex needs. The course is a springboard for continuing professional development, as the time available does not allow in-depth skill development.

Pre-requisite: You must have completed Case Management: Part 1 (or equivalent) to be eligible to attend this course.

To report suspected child abuse or neglect, call the Child Protection Helpline on 132 111 (24 hours/7 days)