Vacancies & referrals

Child & Family Regional Units

Child & Family Regional Units (C&FRU) have been established in each of the Community Services regions to coordinate referrals from Community Services to OOHC funded agencies.

These units undertake a number of functions, including:

  • coordinate referrals to OOHC funded agencies
  • manage all aspects of Parental Responsibility (PR) and non delegable aspects of case management, post case management transfer
  • manage non-delegable aspects of PR following PR delegation to an OOHC funded agency

See the referral process from Community Services to OOHC funded agencies flowchart


To assist the C&FRU in making effective referrals to OOHC funded agencies, an interim Vacancy Management System (VMS) has been developed and implemented across the state.

The VMS assists the C&FRU staff in identifying available and appropriate placement options across OOHC funded agencies.

OOHC funded agencies provide vacancy information to the C&FRU using the placement vacancy form.

Referral forms

Contact information

If you have further queries or feedback, please contact the relevant Community Program Officer in your regional Partnerships and Planning team. See regional office list.

To report suspected child abuse or neglect, call the Child Protection Helpline on 132 111 (24 hours/7 days)