NSW Practice Framework

A picture of concentric circles where each circle represents a part of the NSW Practice Framework.    The largest circle surrounds all the other circles. It represents culture. The next circle represents the structures and systems  that support practitioners and the decisions we make about children and families. The next circle represents the language, principles, standards and values that unite practitioners in their work with children and families.    The next circle includes all of the evidence informed approaches that support us: Family Finding, Motivational Interviewing, Dignity Driven Practice, Safety Centred Practice and Structured Decision Making. This is followed by a group of 4 circles that represent practitioner capabilities. These are the skills that all other elements of the framework before help to support. The 4 practitioner skills are: working with family and culture, purposeful partnerships, assessment, building lifelong connections, influencing change.  NSW Practice Framework

The Family and Community Services NSW Practice Framework was launched in September 2017.

The Framework shows how FACS works with children and families in NSW. It includes the principles, values, mandates, approaches and systems that underpin our work.

For families, it shows you what you should expect when you work with a caseworker and or another FACS employee.

The Framework places children and young people at the centre of our decisions and practice and asks caseworkers to build relationships that lead to positive change for families.

For our NGO partners, the Framework shows our commitment to be accountable for our decisions and actions and to be honest, consistent and impartial in our work. It articulates that partnering work with community partners are a core system needed for good outcomes for children and families.

Value & Standards

Practice First Principles

1. Culture is
2 Language
impacts on
3 Relationships
create change
and restore
4 Critique leads
to improved
5 Ethics and values
are integral to
good practice


Community Partners, Leadership, Group Supervision, Legislation and Reforms.

To report suspected child abuse or neglect, call the Child Protection Helpline on 132 111 (24 hours/7 days)