when must I make a report?
You must make a report to Community Services when you have current concerns about the safety, welfare and wellbeing of a child for any of the following reasons:
- the basic physical or psychological needs of the child or young person are not being met (neglect)
- the parents or caregivers have not arranged necessary medical care for the child or young person (unwilling or unable to do so)
- the parents or caregivers have not arranged for the child or young person to receive an education in accordance with the Education Act 1990 (unwilling or unable to do so)
- risk of physical or sexual abuse or ill-treatment (physical or sexual abuse)
- parent or caregiver’s behaviour towards the child causes or risks serious psychological harm (emotional abuse)
- incidents of domestic violence and as a consequence a child or young person is at risk of serious physical or psychological harm (domestic or family violence)
- the child was the subject in a pre-natal report and the birth mother did not engage successfully with support services.
See more on signs of abuse.
Mandatory Reporter Guide
Helpline reporting forms
Helpline support resources
- eLearning module – Helpline eReporting for mandatory reporters
- Helpline eReporting poster
- Helpline eReporting information brochure
- Helpline eReporting how to guide
- How to make an effective eReport
- Information required by the Child Protection Helpline
- Helpline eReporting – IT frequently asked questions
To report suspected child abuse or neglect, call the Child Protection Helpline on 132 111 (24 hours/7 days)