policies and guidelines

policies that apply to all funded programs

Department of Family and Community Services is committed to helping community partners access and understand our policies, procedures and practices.

This section provides you with our key documents on policy and practice.

The funding deed and the program level agreement form the basis for the terms and conditions that all funded service providers are expected to comply with including:


Policies and guidelines for all programs:

  1. Contract governance guidelines and resources
  2. Memorandums of understanding ( MOUs )
  3. Become a child safe organisation
  4. Working with Children Check
  5. Standard chart of accounts
  6. Fraud control plan
  7. Contracting portal
  8. Child Protection Services
  9. Care and Protection Practice Framework
  10. Child Wellbeing & Child Protection - NSW Interagency Guidelines
  11. Information sharing protocol and fact sheet
  12. Working with Aboriginal people and communities
  13. Multicultural Strategic Commitment
  14. Procurement policy framework (DHS)

Program specific policies and guidelines:

Additional Program Guidelines, other program specific policies and procedures are available for:

To report suspected child abuse or neglect, call the Child Protection Helpline on 132 111 (24 hours/7 days)