case management

Case management aims to strengthen outcomes for both families and children and young people through integrated and coordinated service delivery.

Agencies providing out-of-home care services undertake a range of responsibilities and make various decisions depending on the level of case management they assume.

See the case management policy for more information.

Case Management Transfer FAQ

service provision guidelines

Also refer to the service provision guidelines, which provide information about the core policy and operational framework for delivering out-of-home care and family preservation services. 

The guidelines are a companion resource to be used alongside an agency’s own policies and procedures.

To report suspected child abuse or neglect, call the Child Protection Helpline on 132 111 (24 hours/7 days)