contact us

If you are deaf, or have a hearing or speech impairment, choose a phone number from the services below and contact us through the National Relay Service:

  • TTY users phone 133 677 then ask for the phone number for your chosen service.
  • Speak and Listen users phone 1300 555 727 then ask for the phone number for your chosen service.
  • Internet relay users connect to the NRS(opens in new window) then input the phone number for your chosen service.

Child Protection Helpline (to report suspected child abuse or neglect)
Phone: 132 111 (24 hours/7 days)
TTY users phone 1800 212 936
Click here to learn more about child abuse

Domestic Violence Line
Phone: 1800 65 64 63 (24 hours/7 days)
TTY users phone 1800 671 442
Click here to learn more about domestic and family violence

Support & counselling numbers
Click here to find support and counselling services for a wide range of issues

Community Services Centres
Click here to find your local Community Services Centre

Local FACS Districts
15 new districts have been created to enable more localised planning and decision-making, and improve links between senior service delivery management and frontline staff.

Click here to find your local FACS District

Adoption & permanent care
Phone: (02) 9716 3000
Click here to learn more about adoption

Enquiries, feedback & complaints
Phone: 1800 000 164 or contact us through this website.
Click here to learn more about our complaints process

Community Services Head Office
4-6 Cavill Avenue, Ashfield NSW 2131
Phone: (02) 9716 2222

For technical questions or comments about our website email us via the website feedback.

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Related links:

  • Need an interpreter or translation service?
    Phone: 131 450
To report suspected child abuse or neglect, call the Child Protection Helpline on 132 111 (24 hours/7 days)