New South Wales Government
Department of Community Services

Site tools

• contact us
  • community services centres
  • regional offices
  • support & counselling numbers
  • client complaints

support & counselling numbers

child abuse

• DoCS Helpline:132 111
  (TTY 1800 212 936)
  to report child abuse and neglect 24 hrs
• Domestic Violence Line: 1800 656 463
  (TTY 1800 671 442)
  24 hours
  

general support & counselling

• Mission Australia Helpline: 1300 886 999
• CatholicCare Relationship Counselling: 02 9283 4899
• Lifeline: 13 11 14
• Relationships Australia: 02 9418 8800 or 1300 364 277
• Salvo Care Line: 02 9331 6000
• Salvo Crisis Line: 02 9331 2000
  suicide prevention 24 hour
  

parenting

• Childcare Access Hotline:1800 670 305
• NSW Family Services: 02 9692 9999
  a peak body that represents over 250 family services in NSW. They will help you find a service in your local area.
• Karitane: 02 9794 1852 or 1800 677 96
  24 hour parenting information and counselling
• Parent Line: 1300 1300 52
  Toll free, 24 hour telephone information, counselling and referral service for all NSW parents of children aged 0 – 18 years. Operates 7 days (including public holidays).
  
  
• Tresillian: 02 9787 0855 or 1800 637 357
  24 hour information and counselling for parents or carers of children under five years
  

domestic violence

• Domestic Violence Line: 1800 656 463
  (TTY 1800 671 442)
  24 hours
• Domestic Violence Advocacy Service: 02 9637 3741 or 1800 810 784
  (TTY 1800 626 267 )
• Rape Crisis Centre: 02 9819 6565
  (TTY 02 9181 4349)
  24 hours
• Women's and Girls' Emergency Centre: 02 9360 5388
• Victim’s Services: 1800 633 063
• Another Closet - services and Information on violence in gay and lesbian relationships
  

disaster support

• DoCS Disaster Recovery Service: 1800 018 444 or 02 8855 5111
  

health/ emergencies

In an emergency or life-threatening situation, call 000 immediately

• Children’s Hospital Randwick: 02 9382 1111
• Children’s Hospital Westmead: 02 9845 0000
• Kidsafe: 02 9845 0890
• Poisons Information: 13 11 26

young people

• Aboriginal Children's Services: 02 9698 2222
  24 hours
• CREATE Foundation: 02 9267 0977 or 1800 655 105 for young people in care
• Kids Help Line: 1800 55 1800
• Legal Aid Helpline: 1800 101 810
  for under 18s, 9am to midnight weekdays, 24 hours weekends
• 20/10 Association: 02 8585 6300
  or 1800 652 010
  gay and lesbian youth services, 24 hours
• Youth Lifeline: 131 114
  

drugs and alcohol

• Alcoholics Anonymous: 02 9799 1199
• Family Drug Support: 02 9818 6166 or 1300 368 186
• Narcotics Anonymous: 02 9212 3444
  

homelessness

• Aboriginal Homeless People: 02 9799 8446
• Homeless Persons Information Service: 02 9265 9081
  

adoptions

• Anglicare: 02 9890 6855
• DoCS Adoption and Permanent Care Services: 02 9716 3000
• Barnardos Australia Adoptions: 02 9281 5510
• CatholicCare Adoption Services: 02 8709 9333
• International Social Services: 02 9267 0300
• Link Up (NSW): 02 4759 1911
  for Aboriginal and Torres Strait Islander people
• Origins Inc: 02 8786 1035
  for birth mothers

• Parrramatta Holyroyd Adoption Self Help Group: 02 9636 8437

• NSW Registry of Births, Deaths and Marriages: 1300 655 236
• Post Adoption Resource Centre: 02 9365 3444
• Salvation Army Post Adoption Service: 02 9211 0277

See support organisations for intercountry adoptions.

foster care - after care

• After Care Helpline: 02 9890 3899 or 1800 656 884
• Anglicare: 02 9890 6800
• Barnardos Australia: 02 9281 7933
• Burnside Aftercare Services: 02 9630 6866
• Care Leavers of Australia Network (CLAN): 02 9724 1826
  support group for people over 25 who were in orphanages, children’s homes or foster care
• CatholicCare: 02 8709 9333
• Family Tracing Service: 02 9211 0277
  (Salvation Army)
• Familink International Social Services Australia (ISS): 02 9517 4770
  family tracing, reunion support services, including mediation
• Link Up Aboriginal Corporation: 02 4759 1911 or 1800 624 332
  for Aboriginal adults who were separated from their families as children through wardship, adoption, fostering or institutional care, as well as Aboriginal families who were separated from their children
• Post Adoption Resource Centre (PARC): 02 9365 3444
• Wesley Dalmar Child and Family Care – Aftercare Services: 02 9804 7255
  

financial support

• Centrelink - Family and parenting payments: 13 61 50
• Child Support Agency Australia: 131 272
  help for separated parents over financial support of their children
• CreditLine: 1800 808 488
  financial advice and referral, 9.30am-4.30pm Mon-Fri
• Multilingual information: 13 12 02