contact us
to report suspected abuse or neglect
of children or young people call:
132 111 (TTY 1800 212 936)
Child Protection Helpline operates 24 hours a day, seven days a week. You can ring statewide for the cost of a local call.
All reports are treated in confidence and you can remain anonymous if you wish.
contact a Community Services office
Community Services Head Office
4-6 Cavill Ave
Ashfield NSW 2131
Locked Bag 4028
Ashfield NSW 2131
ph: 02 9716 2222
fax: 02 9716 2999
Community Services Centres
Go to a list of phone and fax numbers and addresses for CSCs across the state
Community Services regional offices
Go to a list of phone and fax numbers for regional offices
Community Services State Disaster Recovery Centre
People affected by disaster who require assistance should call the 24 hour State Disaster Recovery Centre telephone service on 1800 018 444 or register with Community Services at their local Evacuation or Disaster Recovery Centre.
make a client complaint
You can officially lodge a complaint by phoning FREECALL 1800 000 164 (9am to 4pm Monday to Friday) to talk direct with one of our Complaints Officers or find out more about client complaint processes.
requests for information: FOI
To make a Freedom of Information (FOI) request, or find out more about FOI, go to our FOI section.
For requests for general information (not under the Freedom of Information Act), contact our Client Feedback & Assistance Unit toll free on 1800 000 164.
support & counselling numbers
See our support & counselling numbers page for over-the-phone counselling and support on a wide range of issues.
feedback
Email us with a comment or question about our website through website feedback.
NOTE: This email address is for feedback about the website only - for reports of suspected abuse or neglect of children and young people, please contact the Helpline on 132 111.
find out about a report you have made
If you have made a child protection report to the Child Protection Helpline and wish to obtain feedback, please contact your local Community Services Centre.
The Helpline will have told you which office is responsible for the investigation when you made your report. When contacting this office, explain that you have made a report to the Helpline and wish to speak to a Duty Officer.
child care enquiries
For a list of all children's services in your area, contact your local council or see the 'my neighbourhood' section of the Raising Children website.
See our child care section for information on how to choose a centre for your child.
For information about licensing, standards or funding, see the section providing children's services or contact Children Services Directorate on 9716 2100 or 1800 619 113. You can also email your enquiries to cslicensing@community.nsw.gov.au.
adoption enquiries
Contact Adoption and Permanent Care Services on 02 9716 3000 or email adoption@community.nsw.gov.au.
care leaver's files
If you were in out-of-home care as a child and wish to view any files relating to you, please contact our FOI Unit.
