Agency Information Guide

About the Department of Family and Community Services, Community Services

The Department of Family and Community Services, Community Services (FACS Community Services) promotes the safety and wellbeing of children and young people and works to build stronger families and communities. We provide child protection services, parenting support and early intervention, foster care, and adoption services.

FACS Community Services provides services directly and funds other community service organisations to protect children, and support and strengthen families and communities.

More details on the functions and structure of FACS Community Services can be found on the about us page.

What government information does FACS Community Services hold?

FACS Community Services holds government information in a number of program areas including early intervention, child protection, out-of-home care and adoption, support services for families and individuals, community development and homelessness services.

Information on these programs, functions and activities is published on the agency’s website as well as through a variety of newsletters, fact sheets and brochures.

Policy and procedure documents published on the FACS Community Services website are available for download free of charge.

Please note that certain information relating to adoptions and to reports relating to the care and protection of children cannot be released under the Government Information (Public Access) Act 2009.

How can members of the public participate in the formulation of FACS Community Services policy?

FACS Community Services is committed to a policy of consultation with clients and community partners. These include funded services, service providers, local government and other NSW Government agencies.

Any member of the public may participate in our policy formulation by writing to the Secretary of FACS with suggestions or raising issues that concern them or the community. Various forums have also been established to facilitate such participation.

Policy documents

FACS Community Services holds the policy documents listed below. The documents listed are used by FACS Community Services to exercise functions that may affect the rights of members of the public.

Most items are available on the FACS Community Services website. Where documents are available on a different website the relevant address has been listed below.

Many of our policy documents are under review or are updated regularly. You can get access to these by emailing your request to

Accountability and review

Targeted Earlier Intervention



Out-of-home care

Planning and corporate performance

Funding and contracting strategy and reform

Legal services

Memoranda of understanding


Further advice

Contact the Right to Information Unit:

To report suspected child abuse or neglect, call the Child Protection Helpline on 132 111 (24 hours/7 days)