contact us
to report suspected abuse or neglect of children or young people call: 132 111
DoCS Helpline operates 24 hours a day, seven days a week. You can ring statewide for the cost of a local call.
All reports are treated in confidence and you can remain anonymous if you wish.
contact a DoCS office
DoCS Head Office
4-6 Cavill Ave
Ashfield NSW 2131
Locked Bag 4028
Ashfield NSW 2131
ph: 02 9716 2222
fax: 02 9716 2999
DoCS Community Services Centres
Go to a list of phone and fax numbers and addresses for CSCs across the state
DoCS regional offices
Go to a list of phone and fax numbers for regional offices
DoCS State Disaster Recovery Centre
People affected by disaster who require assistance should call the 24 hour State Disaster Recovery Centre telephone service on 1800 018 444 or register with DoCS at their local Evacuation or Disaster Recovery Centre.
make a client complaint
You can officially lodge a complaint by phoning FREECALL 1800 000 164 (9am to 4pm Monday to Friday) to talk direct with one of our Complaints Officers or find out more about client complaint processes.
requests for information: FOI
To make a Freedom of Information (FOI) request, or find out more about FOI, go to our FOI section.
For requests for general information (not under the Freedom of Information Act), contact our Client Feedback & Assistance Unit toll free on 1800 000 164.
support & counselling numbers
See our support & counselling numbers page for over-the-phone counselling and support on a wide range of issues.
feedback
Email us with a comment or question about our website through website feedback.
NOTE: This email address is for feedback about the website only - for reports of suspected abuse or neglect of children and young people, please contact the Helpline on 132 111.
find out about a report you have made
If you have made a child protection report to the DoCS Helpline and wish to obtain feedback, please contact your local DoCS office (Community Services Centre).
The Helpline will have told you which office is responsible for the investigation when you made your report. When contacting this office, explain that you have made a report to the Helpline and wish to speak to a Duty Officer.
child care enquiries
For a list of all children's services in your area, contact your local council or see the 'my neighbourhood' section of the Raising Children website.
See our child care section for information on how to choose a centre for your child.
For information about licensing, standards or funding, see the section providing children's services or contact Children Services Directorate on 9716 2153 or 1800 619 113. You can also email your enquiries to cslicensing@community.nsw.gov.au.
adoption enquiries
Contact DoCS' Adoption and Permanent Care Services on 02 9716 3000 or email adoption@community.nsw.gov.au.
ex-ward files
If you were in care as a child and wish to view any files relating to you, start with the Connecting Kin, Guide to Records or see our are you a former ward? section.
If you live in NSW and believe you were a state ward and wish to access your records, please contact your local CSC. If you are from interstate, contact our FOI Unit.
